Withdrawal Form

Last Updated: Last Updated: January 1, 2026

EU Consumer Right of Withdrawal

If you are a consumer resident in the European Union or the United Kingdom, you have the right to withdraw from your purchase within fourteen (14) days of receiving the products, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision to withdraw by sending a clear statement. You may use this model withdrawal form, but it is not obligatory. You may also contact us directly by email or mail.

How to Use This Form

To exercise your right of withdrawal using this form:

Complete all required fields marked with an asterisk (*)
Print the completed form or save it as a PDF
Send the form to us by email or mail using the contact information below
We will acknowledge receipt of your withdrawal notice
Follow the return instructions provided in our Returns & Refunds Policy

You may also send us a clear written statement of your decision to withdraw without using this form.

Model Withdrawal Form

WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the contract.

To:

International Digital Commerce Group Limited
Room 1405, 135 Bonham Strand Trade Centre
135 Bonham Strand
Sheung Wan, Hong Kong
Email: returns@solangin.com

Consumer Information:

Full Name:*
__________________________________________

Email Address:*
__________________________________________

Telephone Number:
__________________________________________

Delivery Address:*
__________________________________________
__________________________________________
__________________________________________

Order Information:

Order Number:*
__________________________________________

Order Date:*
__________________________________________

Date of Receipt of Goods:*
__________________________________________

Product(s) Being Returned:

Product Name(s) and Description:*
__________________________________________
__________________________________________
__________________________________________

Quantity:
__________________________________________

Total Amount Paid:*
__________________________________________

Declaration:

I hereby give notice that I withdraw from my contract of sale for the above-mentioned goods. I understand that I must return the goods within fourteen (14) days of sending this notice and that I will be responsible for the direct cost of returning the goods unless otherwise agreed.

I confirm that the goods are in their original condition and packaging, and that I have not used them beyond what is necessary to establish their nature, characteristics, and functioning.

Refund Information:

Preferred Refund Method:
☐ Original payment method (recommended)
☐ Other (please specify): _________________________

Bank Account Details (if different from original payment method):
Account Holder Name: _________________________
Bank Name: _________________________
Account Number: _________________________
IBAN (if applicable): _________________________

Signature:

Signature (only if this form is notified on paper):

Date:*
__________________________________________

* Required fields

Important Information

Withdrawal Period

You have fourteen (14) days from the date you received the goods to notify us of your decision to withdraw. The withdrawal period is met if you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from your purchase, we will reimburse all payments received from you, including the cost of standard delivery (but not supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen (14) days from the day on which we are informed of your decision to withdraw.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Returning the Goods

You must send back the goods or hand them over to us without undue delay and in any event no later than fourteen (14) days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of fourteen (14) days has expired.

You will bear the direct cost of returning the goods unless we have agreed to bear that cost or we failed to inform you that you have to bear the cost.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

Products that have been personalized, customized, or made to your specifications
Sealed products that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons
Products that are, by their nature, inseparably mixed with other items after delivery
Sealed audio or video recordings or sealed software that have been unsealed after delivery
Perishable goods or goods with a limited shelf life

Alternative Methods to Exercise Your Right of Withdrawal

You do not have to use this form to exercise your right of withdrawal. You may also:

Send us a clear written statement by email to returns@solangin.com
Send us a letter by mail to the address above
Contact us through our Website contact form
Call our customer service team (contact details on our Website)

Your statement must clearly express your decision to withdraw from the contract. Please include your order number, contact information, and the products you wish to return.

What Happens Next

After we receive your withdrawal notice:

We will send you an acknowledgment of receipt of your withdrawal notice
We will provide you with return instructions, including the return address
You must return the goods within fourteen (14) days of sending your withdrawal notice
Once we receive the returned goods and verify their condition, we will process your refund
You will receive your refund within fourteen (14) days of us receiving the goods or evidence of return

Need Help?

If you have questions about the withdrawal process or need assistance completing this form, please contact us:

International Digital Commerce Group Limited
Room 1405, 135 Bonham Strand Trade Centre
135 Bonham Strand
Sheung Wan, Hong Kong
Business Registration Number: 79486948

Returns Email: returns@solangin.com
Customer Service Email: support@solangin.com
Website: www.solangin.com

Our customer service team is available to assist you with the withdrawal process and answer any questions you may have.

Additional Resources

For more information about returns and refunds, please refer to:

Returns & Refunds Policy - Detailed information about our return procedures and policies
General Conditions of Sale - Complete terms and conditions for purchases
Customer Service - Contact our team for personalized assistance

Your Consumer Rights

This withdrawal form is provided in accordance with the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing in this form or our policies limits your statutory rights as a consumer under applicable law. If you have questions about your consumer rights, you may contact your local consumer protection authority or seek independent legal advice.