Contact Form

Solangin is a brand operated by International Digital Commerce Group Limited, a company incorporated in Hong Kong SAR (Business Registration Number: 79486948). We are an international direct-to-consumer e-commerce business specializing in high-quality consumer products shipped worldwide.

Our registered office is located at:
Room 1405, 135 Bonham Strand Trade Centre
135 Bonham Strand
Sheung Wan, Hong Kong

No, we are an online-only retailer. All purchases must be made through our website at www.solangin.com.

We ship worldwide to most countries, including the European Union, United Kingdom, United States, Canada, Australia, New Zealand, and many countries in Asia Pacific and other regions. Some countries may be restricted due to legal, regulatory, or logistical reasons. Shipping availability will be confirmed during checkout.

Prices on our website are displayed in major currencies including USD, EUR, GBP, and others depending on your location. The final currency and amount will be confirmed at checkout.

Yes. We take data security seriously and implement industry-standard security measures to protect your personal information. All payment transactions are processed by licensed third-party payment service providers (Stripe, Airwallex, PayPal) using secure, encrypted connections. For more information, please refer to our Privacy Policy.

We strive to display accurate product images. However, actual product colors, sizes, and appearance may vary slightly due to photography, screen settings, and manufacturing variations. Please refer to product descriptions and specifications for detailed information.

Prices displayed on our website may or may not include applicable taxes depending on your location:

• EU/UK customers: Prices include VAT where required by law
• Other regions: Prices typically exclude local taxes, customs duties, and import fees, which are the responsibility of the customer

The final price, including any applicable taxes, will be displayed at checkout.

Yes, we periodically offer promotions, discounts, and special offers. Subscribe to our newsletter or follow us on social media to stay informed about current promotions.

Typically, only one discount code can be applied per order unless otherwise stated in the promotion terms. Discount codes cannot be combined with other offers unless explicitly permitted.

If a product is out of stock, it will be marked as unavailable on the product page. You may sign up for restock notifications to be informed when the product becomes available again.

To place an order:

1. Browse our products and add items to your shopping cart
2. Review your cart and proceed to checkout
3. Enter your shipping and billing information
4. Select your shipping method
5. Choose your payment method and complete payment
6. You will receive an order confirmation email

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express, and others)
• PayPal
• Apple Pay and Google Pay (where available)
• Other local payment methods depending on your region

All payments are processed securely by our licensed payment service providers: Stripe, Airwallex, and PayPal.

Your payment method will be charged when you complete your order and the payment is authorized. For certain payment methods, authorization may occur immediately, with the actual charge processed when your order ships.

Yes. We do not store your credit card information on our servers. All payment information is processed directly by our PCI DSS-compliant payment service providers using secure, encrypted connections.

Once an order is placed, it enters our processing system immediately. If you need to modify or cancel your order, please contact us at support@solangin.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once processing has begun.

If you did not receive an order confirmation email:

• Check your spam or junk mail folder
• Verify that you entered the correct email address
• Wait a few minutes, as emails may be delayed
• Contact us at support@solangin.com with your order details

No, you can place an order as a guest without creating an account. However, creating an account allows you to track your orders, save your information for faster checkout, and access your order history.

Yes! We offer free standard shipping worldwide on all orders with no minimum purchase requirement.

Shipping times vary by destination and shipping method:

Standard Shipping (Free):

• European Union: 8-12 business days
• United Kingdom: 7-10 business days
• United States: 10-15 business days
• Canada: 10-14 business days
• Australia & New Zealand: 12-18 business days
• Asia Pacific: 5-10 business days
• Rest of World: 12-20 business days

Expedited shipping options (Express and Priority Express) are available at checkout for faster delivery.

Please note that these are estimated delivery times from the date of shipment, not the order date. Processing time (1-3 business days) is additional.

Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to track your shipment. You can also track your order by logging into your account on our website or by visiting the carrier's website with your tracking number.

Tracking information may take 24-48 hours to update after shipment. If your tracking has not updated after this period, or if it shows no movement for several days, please contact us at support@solangin.com and we will investigate with the carrier.

If you need to change your shipping address, contact us immediately at support@solangin.com. We will attempt to update the address if the order has not yet shipped. Once shipped, we cannot guarantee that the address can be changed, but we will work with the carrier to assist you.

If your package is lost or arrives damaged:

• For lost packages: Contact us at support@solangin.com. We will investigate with the carrier and arrange a replacement or refund.
• For damaged packages: Take photos of the package and damaged items, and contact us within 48 hours of delivery. We will arrange a replacement or refund.

For international orders, you may be responsible for customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities. These charges are not included in the product price or shipping cost (except where we collect VAT at checkout for EU/UK orders).

Customs fees vary by country and are beyond our control. Please check with your local customs office for more information.

If you refuse to pay applicable customs duties or taxes, your package may be returned to us or abandoned. You will be responsible for original shipping costs, return shipping costs, and any customs fees incurred. Refunds will be subject to our Returns & Refunds Policy.

We offer a 30-day return policy for most products. You may return products within 30 days of delivery for a refund or exchange, provided the items are in their original condition, unused, and in original packaging.

EU/UK customers: You have a statutory 14-day right of withdrawal under EU/UK consumer protection laws, in addition to our 30-day voluntary return policy.

To return a product:

1. Contact us at returns@solangin.com within the return period
2. Provide your order number and reason for return
3. We will provide return instructions and a return address
4. Pack the item securely in its original packaging
5. Ship the item to the provided return address
6. Once we receive and inspect the return, we will process your refund

For EU/UK customers exercising the statutory right of withdrawal, you may also use our Withdrawal Form.

Return shipping costs depend on the reason for return:

• Defective or incorrect items: We will cover return shipping costs
• Change of mind or voluntary returns: You are responsible for return shipping costs
• EU/UK statutory withdrawals: You are responsible for return shipping costs unless we failed to inform you of this obligation

Refunds are typically processed within:

• EU/UK customers: 14 days after we receive the returned item or proof of return
• Other customers: 7-14 business days after we receive and inspect the returned item

Refunds are issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

The following items cannot be returned unless defective:

• Personalized or customized products
• Sealed hygiene products that have been unsealed
• Perishable goods
• Items marked as final sale or non-returnable

If you received a defective or incorrect item, please contact us at support@solangin.com within 48 hours of delivery with:

• Your order number
• Description of the issue
• Photos of the defective or incorrect item

We will arrange a replacement or full refund, including return shipping costs.

To create an account, click "Sign Up" or "Create Account" on our website and provide your name, email address, and a password. You will receive a confirmation email to verify your account.

Click "Forgot Password" on the login page and enter your email address. You will receive an email with instructions to reset your password.

Log into your account and navigate to "Account Settings" or "Profile" to update your personal information, shipping addresses, and preferences.

To delete your account, please contact us at privacy@solangin.com. We will process your request in accordance with applicable data protection laws.

We collect and use your personal data to process orders, provide customer service, improve our services, and send marketing communications (with your consent). For detailed information, please refer to our Privacy Policy.

We share your personal data with trusted service providers who help us operate our business, including payment processors, shipping carriers, and email service providers. We do not sell your personal data to third parties. For more information, please refer to our Privacy Policy.

You can unsubscribe from marketing emails by clicking the "Unsubscribe" link at the bottom of any marketing email, or by updating your communication preferences in your account settings. You can also contact us at privacy@solangin.com.

Depending on your location, you may have rights including:

• Right to access your personal data
• Right to correct inaccurate data
• Right to delete your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise your rights, please contact us at privacy@solangin.com. For more information, refer to our Privacy Policy.

If you experience technical issues with our website:

• Try clearing your browser cache and cookies
• Try a different browser or device
• Check your internet connection
• Disable browser extensions that may interfere
• Contact us at support@solangin.com if the problem persists

If you cannot complete your order:

• Verify that all required fields are filled correctly
• Check that your payment information is correct
• Try a different payment method
• Disable pop-up blockers
• Contact us at support@solangin.com for assistance

Yes, we are committed to making our website accessible to all users, including people with disabilities. We strive to conform to WCAG 2.1 Level AA standards. If you encounter accessibility barriers, please contact us at accessibility@solangin.com. For more information, refer to our Accessibility Statement.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and deliver personalized content and advertising. You can manage your cookie preferences through our cookie consent tool or your browser settings. For detailed information, please refer to our Cookie Policy.

You can contact our customer service team by:

• Email: support@solangin.com
• Contact form: Available on our website
• Mail: International Digital Commerce Group Limited, Room 1405, 135 Bonham Strand Trade Centre, 135 Bonham Strand, Sheung Wan, Hong Kong

Our customer service team responds to inquiries within 1-2 business days. We process emails and inquiries during business hours, Monday through Friday (Hong Kong time), excluding public holidays.

If you have a complaint, please contact us at legal@solangin.com with details of the issue and the resolution you are seeking. We will investigate and respond to your complaint within a reasonable timeframe.

EU customers may also access the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/.

We primarily provide customer service via email to ensure accurate documentation and faster response times. If you require phone support, please email us at support@solangin.com and we will arrange a callback if necessary.

Our legal documents are available on our website:

• Terms of Use: Governing website access and use
• General Conditions of Sale: Governing product purchases
• Returns & Refunds Policy: Governing returns and refunds
• Privacy Policy: Governing personal data collection and use
• Cookie Policy: Governing cookies and tracking technologies
• Delivery & Shipping Conditions: Governing shipping and delivery
• Legal Notice: Legal information about our company

Purchases are governed by the laws of Hong Kong SAR. However, if you are a consumer in the EU, UK, Canada, or another jurisdiction with mandatory consumer protection laws, your statutory rights under local law are preserved and cannot be limited by our terms.

Yes, we comply with the General Data Protection Regulation (GDPR) for customers in the European Union and the United Kingdom. Our Privacy Policy provides detailed information about how we collect, use, and protect personal data in accordance with GDPR requirements.

EU and UK customers have a statutory 14-day right of withdrawal. To exercise this right, you may use our Withdrawal Form or send us a clear written statement of your decision to withdraw. For more information, refer to our Returns & Refunds Policy and Withdrawal Form.